I got so frustrated yesterday. This woman brought her dog in, she's over 60 years old, and she takes her dog to us regularly for shots and anything he needs. She has an outstanding balance with us, and when her visit yesterday was added to it it was more than $800. She normally pays us $75 a month, but right now she can't even afford that. In addition we charge a monthly billing fee. My feeling about this situation is that unfortunately I don't think that she will ever get out of this debt. It really frightens me, and bothers me that she is stuck in this situation.
I realize that at the clinic we provide a service that she has to pay for. I am also aware of why we have monthly billing fees, but it really bothers me that we have to. Some of the people at work had good suggestions for how she could avoid further debt with us in the future, but the situation made me think about how much I would like to be able to tell her how to get out of debt and stay out of debt. I really wish there was something I could actively do to help her. I have some vague ideas, but nothing great. It also makes me really sad that I assisted in putting her further in the hole with our clinic. The whole thing just stinks.